Return Policy Page

RETURNS, CANCELLATION & EXCHANGE

QFine Jewels pledges to provide the best products and service for our clients. In case of defective or damaged item, or wrong item delivered, we allow you to return the items to us, provided you contact us within 2 days of receiving the order and provided that the return complies with our sale conditions below:

1.    You must return the item in the same condition you received it and in its original packaging together with tag and receipt within 48 hours. 

2.    We will assess and verify that the returned product meets the *condition of the product of our Returns and Exchange Policy and, if so, we will then proceed with the exchange.

3.    You can exchange the item if it is the same product design or if it has the same price value. You should pay the price difference if you request to exchange the item with a higher value. You cannot exchange the item with a lower value (unless insisted, note that balance cost is not refundable) as we do not provide a merchant voucher or credit.

4.    Change of mind for all our products, including made-to-order jewelry and customized jewelry do not fall under our cancellation, return or exchange policy due to the nature of the product. Cancellation is not applicable once order has been placed.

*Condition of the product of our Returns and exchange policy refers to the product being free from any signs of wear and tear and modification made by other party other than QFine Jewels.

For Returns and Exchange concern, please contact us at info@qfinejewels.com. We will help you the best and seamless way possible.

 - WARRANTY AND REPAIR

We guarantee that QFine Jewels provides only quality jewelries and that each product strictly complies with our quality control and criteria, thus we have one year warranty in all of our products.

 In any instance that the item you purchased needs repairing, you are entitled to have a free repair service during the warranty period by showing the proof of purchase. Shipping cost will be shouldered by the client.

Client should arrange the return of the item to us and should track until we confirm that we received it. We will not be held responsible if the item is lost in transit.

*Free shipping will only apply if the item is defective or damaged upon receipt as stated in our Returns, Cancellation and Exchange Policy.

For any repairing concern, please contact us at info@qfinejewels.com. Our team will provide you detailed steps on how to send your item for repair.

- DISCLAIMER

You acknowledge, by your use of the Website, that your use from our Website is at your sole independent risk.

- INDEMNIFICATION

 You agree to indemnify and preserve QFine Jewels, its directors, employees, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your misunderstanding AND/OR breach of these terms and conditions or the use of the website by any other person using your Internet account .

- CONTACT US

Email us at info@qfinejewels.com